Cairn Loyalty & Rewards — Changelog

Last updated 2 November 2026

Every storefront or ledger change ships behind a staged rollout and is listed here. Incidents, if any, are recorded on this page as well.

1.6 — Developer API and signed webhooks, on every plan (2 November 2026)

REST API with one bearer token: read a member's points, tier and affordable rewards by email or customer id, list their ledger, post or remove points with an idempotency key, and redeem rewards. Built for headless storefronts, help desks and automation tools. Reference at /developers.
Signed webhooks: every loyalty moment (member joined, points earned, reward unlocked or redeemed, tier changed, referral rewarded, points expiring, birthday, lapsed member) is posted to your HTTPS endpoint with an HMAC signature, retried for about 15 hours, and visible with a manual retry under Integrations.
The token is stored only as a hash, the signing secret encrypted; both stop working when the app is uninstalled.

Paid VIP membership: sell membership as a product, one-off or through your subscription app. Each paid unit puts the buyer in the tier you choose for the days you set; renewals add on top, cancelling the order removes it, and a tier earned with points is never lowered.
Stamp card: every Nth order whose points are confirmed earns a bonus. Members see their stamps in the rewards panel and their account.
Extra points on chosen products, for example 2× on a new collection. The product page block shows the boosted number.
Anniversary points on each yearly anniversary of joining.

Shopify Plus: a “Cairn points in checkout” block under the discount code field lets signed-in members pick a reward without leaving checkout. It is applied as a single-use code; if Shopify cannot use it on that order, the code is deleted and the points come straight back. Members can also remove it within 30 minutes and keep their points. Available on every Cairn plan.
Cash back: optionally turn points into store credit automatically once they cover an amount reward (checked after each order, adjustment and review, and once a day), with the usual reward email. Codes are never created automatically.
Custom rewards: offer anything you hand over yourself, such as gift wrapping or a styling call. Members get a reference and your instructions on screen and by email; the reward waits under Redemptions until you mark it fulfilled, and the Reward redeemed Flow trigger can start your own process.

VIP tiers: a one-time bonus when a member reaches a tier, and rewards reserved for a tier and above.
Fixed: members promoted by an order now get their tier tag, tier email and Flow trigger straight away instead of only when the nightly check moved them.
Win-back: members who ordered before and then go quiet get one “We miss you” email per lapse, with an optional bonus, plus a Loyalty member lapsed Flow trigger and Klaviyo event.
Give points for recent orders: credit the last 7 to 60 days of paid orders when you launch, without emails and without using your monthly plan allowance.
On-site reminders: a small card above the launcher invites guests to join and tells members when a reward is ready. On for new programs; existing programs can switch them on under Branding.
Customers with tags you choose (for example wholesale or staff) earn no points or signup bonus.
Emails, the customer account rewards pages and reward names now come in English, French, German, Spanish, Italian, Dutch, Portuguese, Swedish and Danish, matching the storefront panel.
LoyaltyLion added to the import sources, and imported VIP tiers are kept without sending tier emails.

New reward types: percentage off, free shipping and a free product, each as a single-use code with an optional minimum order.
Points for following your social profiles (Instagram, TikTok, Facebook, X, YouTube, Pinterest) and for subscribing to your emails.
Points for product reviews from any review app with a Shopify Flow trigger, using the new Award review points action.
New prices: Free up to 300 orders a month, Starter $15 (2,000), Growth $39 (6,000), Scale $69 (unlimited). Every feature stays on every plan.

Klaviyo: loyalty events (points earned, reward unlocked, tier changed, points expiring and more) with balances as properties; optionally let Klaviyo send the loyalty emails.
Shopify Flow: eight triggers and an “Adjust loyalty points” action.
Shopify POS: a customer-details block to see balances and redeem rewards in store.
Customer accounts: a rewards block on the profile and orders pages, and a full rewards page with redemption.
Thank-you page block showing the points each order earns, translated into nine languages.
Product picker for products that earn no points.
Bonus campaigns: 1.5×, 2× or 3× points for a date range, shown on the storefront.
Rewards page block for a dedicated loyalty landing page; progress bar and share buttons in the panel.
Free plan raised to 250 paid orders a month. One-click program launch with a reward-cost check.
Email sending pauses cleanly when the daily provider quota is reached and resumes automatically.

Points on paid orders, sign-ups, birthdays and referrals; VIP tiers with multipliers.
Redemption as Shopify store credit (or single-use codes on classic accounts).
Refunds and cancellations reverse points proportionally; every balance comes from the ledger.
Storefront launcher and product, cart and account blocks in nine languages.
CSV import of balances with a dry run; merchant access log; 48-hour export on uninstall.